Guest comments for stays at our villas from 2006 to 2018
Thank you so much for your email. We had an amazing time at your home! Your house was the highlight of the trip to my children. Your staff was very responsive and extremely professional. I will write review upon my return back to Japan. Thank you again!
Villa Malee absolutely lived up to our expectations, we loved every single minute.
I'll make sure to jump on Trip Advisor and give you guys a great review. There was no areas within the villa that could have been improved, your customer service from all of your staff was 10/10 (especially Muay who was our live in maid while we were visiting).
The entire team, especially Muay, was helpful, attentive and kind. We didn't have a single communication issue and every one of us loved our interactions with all of your staff. I've been to Thailand a few times, but for most of the group, this was their first overseas experience and it definitely left a great impression.
The service was so good, to the point that I'd be up early in the morning and make a cup of tea, I'd put the spoon in the sink and before I could blink it was somehow magically cleaned and put away. The esky was stocked for us every single day, the beers were cold, the pool was always clean and and water was always available.
Breakfast, every single day, was incredible. We always had enough food, and it was always bang on time. Both the dinners we had the girls prepare in the villa was some of the best Thai food we have ever tasted. (Also your menus are awesome and have HEAPS of options, the hardest part of our trip was deciding what we were going to eat!) Muay and Mon were respectful, always available, calling us taxis and helping organise our activities. I can't fault either of them, and when we return we would love them to take care of us again!
Our towels and bathrooms were refreshed every day, I honestly don't even know when they did it, they didn't interrupt our activities once. It was like everything was silently and magically cleaned without us noticing.
The villa manager, Noi, checked in on us a couple of times to make sure everything was to our satisfaction. We could text her on whats app at any hour of the day and she handled all our queries very quickly and always got us a great result (and great prices) on tours, spa treatments and massages.
We couldn't have asked for, or dreamt of, a better customer service, the entire team needs a big pat on the back, they were absolutely wonderful and we are already talking about dates to return to the villa next year.Thank you very much for having us, we will be back!
Seven people stayed and spent an unforgettable time. The most impressive thing was that the house was spotless, and eating and swimming were very convenient for the seafood we bought from the outside and returned for free processing. The next time we went to Phuket, we would stay again. In this, about three years.
Just a quick note to say what a wonderful time we had in Villa Jasmine.
Kuhn Noi, Nuch and Pat could not have done any more to make our holiday better. Their willingness to help, was noted in many ways.
Charlie our 3 year old, still talks about Kuhn Pat. The memory of the evening she changed his nappy and gave him a wash will last for many years. Also when he got sick and had a temperature, while we were eating she gave him a light massage.
Kuhn Nuch, every day the food was presented as in a fine restaurant and tasted as good if not better. I had to do some work over the three weeks and needed some documents printing, Kuhn Noi was like having a personal assistant on hand.
Our 6 year old, Archie, just wanted to stay in that wonderful pool all day. He had bundles of fun.
In summary, I feel you have taken holidaying in Villa's to a new level. 6 stars.
Of course we know that money can buy most things, but you have managed to deliver the above at an exceptionally competitive rate.
Well done to you for delivering a quality product.
Our family ( 2 adults and 2 kids) just had a wonderful holiday staying in Villa Malee. The villa owner Brian, and his staff were extremely helpful and efficient. Home cooked Thai food was much better than what's out there in restaurants. We will definitely trying to book same place when we go back to Phuket next time.
Thank you very much ！Although the time is short, everything is perfect, especially the dinner is very delicious.
The customer service was awesome, would visit again with no second thought, love everything & everybody, did above the call of duty with respect and love!
The villa is located in a quiet area of Kata, up the hill and about 5 mins drive from Kata beach. The villa is 2 story, with all bedrooms and bathrooms downstairs (all with air-conditioning), and the main living area upstairs, with another bathroom and the outdoor alfresco area. The living area opens up to the pool which has a lovely view of the mountain all the way to the beach. The pool has a lovely position for watching the sunset each night. The villa is of a very high standard of cleanliness, and contains all the ammenities you need for a lovely home away from home. Breakfast was included with the stay. Breakfast was eggs (multiple ways), bacon, sausages, mixed fruits, yoghurt, cereal and a selection of bread/pastries. Each day you could request anything in particular you would like for breakfast the following day. We also had the option of having the chef cook for us for other meals. We took up this option on 2 evenings after returning from day tours. The meals were by far the best of the entire holiday. All the ingredients were fresh and cooked to perfection. The staff were very helpful and attentive to our needs and requests for the entire stay. And although they were on the premises the entire time, it never felt as though they were intruding on our privacy. I definitely recommend Villa Jasmine for a group of family or friends wanting a private, secure and well appointed place to stay whilst visiting Phuket.
This villa is exceptional to accommodate a family. Everything was impeccable. The food was delicious. (Strongly recommended). The follow-up of our requests and the reception were out of the ordinary. We felt 'especially pampered'.
Cette villa est exceptionnelle pour recevoir une famille. Tout était impeccable. La cuisine était délicieuse. (Fort recommandée). Les suivis de nos demandes et l’accueil furent hors du commun. Nous nous sommes sentis ‘’attendus’’
After several days of trekking all over Thailand, Brian's house and staff were a little piece of heaven. We arrived in Phuket exhausted from an early morning flight from Chiang Mai and were greeted at the airport by a driver who brought us to the house where we enjoyed a full breakfast and massages arranged by Noy, the amazing concierge. She also helped us arrange transportation to Freedom Beach and to the airport and ferry when the 8 of us went our separate ways a few days later. The pool and the views were stunning, and the bedrooms were comfortable and spacious. I wouldn't stay anywhere else when I go back.
Wow..... what a holiday.... 7 of us 4 adults 3 Kids...... absolutely amazing...... words cannot begin to describe how lovely this place is.......you truly do need to see for yourself..... from the moment we got in the minivan on arrival to the moment we got back in the van on departure we was welcomed, looked after. everyone was friendly and nothing was any trouble.... infact the moment we enquired r booking Brian was straight up on the mark with everything we needed to know and any questions we had.... I must admit it was a little hard getting used to having things done for you but the staff made you feel at ease with a smile..... the food is absolutely spectacular and in my opinion better than the resturaunts.... the pool,the rooms, the views, the food, the service, the kindness, the happiness..... I have nothing but praise for villa Jasmine our Kata experience was made by this place and I would recommend it to everyone thank you so much from all of us The Adults and The Kids who might I add are already planning our return.... Thanks again for your super hospitality
Wau. Just wau !!! Villa Malee is just amazing. We stayed 7 people in the villa (5 adults and 2 children) for 13 nights and it was super. Very nice house in a quiet location. Lovely big pool and cozy terrase. Nice and clean everywhere. Good wifi both inside and out. And then there's the staff, they are a story for themselves. Very very nice and sweet girls (Mon and Muay). They did everything to satisfy us and made delicious breakfast every day and amazing thai food 10 out of our 13 nights, it tasted absolutely wonderful and we miss both them and the food totally wild. We must not forget the manager Noi, which is a big piece of life in herself. She was available 24 hours a day and responded promptly when writing to her. She was helpful with anything whether it was ordering massage, arranging a taxi or medical assistance, as we unfortunately needed it. It was as if she could do everything - nothing to small or to big. She is amazing and we miss her and her good mood very much. We must also remember Paul, the villa's driver. We booked him one day for sightseeing, it was absolutely perfect. Always helpful, happy and very punctual. Only little bit of minus is that the villa is a little bit far from down the city/beach, off a road that's a bit difficult walking on and you have to cross a very busy road, but it's a trifle compared to all the positive and we would love to come back to Villa Malee.
The vacation experience was really great! Our big family came to Phuket for a total of eight people including my 80-year-old grandmother. This vacation took care of us in every possible way. The rooms are cleaned every day! I write this review in Chinese, I hope to provide more suggestions for the people. This villa is perfect for a family holiday, and the infinity pool is also ideal for taking photos. My sister and I very much enjoyed the two maids in the villa. They are very cute, very intimate, and super delicious to cook! Although it is not right next to the beach, it can be reached by car in 5 minutes. If you walk, you are a little far away. . As a resort, the villa is very quiet and very suitable for rest! The concierge, Khun Noi is also very attentive, providing advice and services anytime, anywhere. In short, it is highly recommended that you go to Phuket to choose Villa Malee!
Villa Jasmine was a better holiday home than expected, located in the mountains, not too far from the beach. Very conducive to the comfort of the holiday experience. Butler team and service team are very good. The owner is communicative and helpful. The villa is very comfortable. My kids loved the pool very much. The bedrooms were clean and the breakfast was excellent.
Villa Jasmine is a four-bedroom villa on the mountainside with the swimming pool and sunbathing area on the upper floor. Perfect for kids and sunsets. The chef's cooking is superb. With her experience she suggests popular Thai dishes we should try Fried chicken wings, Tom Yum Gung soup, fried pineapple rice, fried mushrooms, fried vegetables ... In short, everything is very tasty. It is better to use a car or tuk tuk for travel. The Concierge will arrange vehicles for you, local trips by tuk tuk are very cheap, and taxis for longer journeys not expensive. A very good experience, we hope to have the opportunity to go again.
Villa Jasmine was fantastic and staff always ready to serve (without a charge). Cooking was FANTASTIC - the best we have found in Thailand. And we love Thai food. ..Great ”European” cooking also for kids :-)! The villa is a great hideaway from busy Kata/Karon but still close with taxis that the staff are always ready to order. If you want to stay in the villa but still need shopping done, the staff is willing to do this too, again without a charge. Rooms where cleaned everyday with flower decoration & ”towel art”. When you go to this area of Thailand. Try this place! It was wonderful and your staff FANTASTIC. Amazing cooking too!
We were a party of 6 visiting for a wedding at Kata Noi and had a fantastic time at Villa Malee for the week we stayed. Prior to our stay, Brian was quick to respond and provide helpful advice to the many queries I had about Phuket or the villa. Once we arrived at the villa, it was made to feel like our second home. Our villa manager, Noi, and her team provided the most attentive hospitality you could ever need. Noi's english is superb, which made organising things like taxis and grocery shopping a breeze. The meals prepared by Mon and Muay, two of the helpful staff at the villa, were hands down the best we had in Phuket, if not the whole of Thailand! The crystal clear pool and rooftop sala are excellent spots to hang out during the day/night and enjoy a drink with friends. All rooms are spacious with big comfy beds, while the living room and kitchen are very well equipped. We will definitely stay again when we visit Phuket next.
What can I say, Villa Malee is perfect! The kids love it and even before the holiday is over, they talked about returning to the Villa. The pool is very good size with float and jacuzzi. Nothing to fault about the villa which is very well kept. Host Brian popped over to say 'Hi' and he was prompt with his response even before our trip. Khun Noi the villa manager made us feel so welcome and she is very efficient, arranging our massages, nail painting. Both Brian and Noi gave us piece of mind by assuring us that they can be contactable at all times and indeed they were. The maids are very good cook and prepared such delicious home-cooked and fresh food, I must say that they are restaurant standards! Any regrets booking with Brian at Villa Malee? Yes, we have, wish our stay was longer. Brian, we certainly had a Great Time in your immaculately kept villa!
We would like to thank you for the excellent stay at Villa Malee and extend our warmest thanks to Noi and her whole team at the villa. All our expectations for the stay were met and exceeded, and it is hard to tell what could be improved based on our experience. We hope to return to Villa Malee at some point in the future.